04 August 2015

NUH Billing Cock Up

Last post.

Today I called CPF board again, the lady told me to hold on while she check with the healthcare department, so after a while, she told me according the lady at healthcare, she say they didn't receive my claim from NUH! Wow, super shocking, and then she told me to inform NUH to resubmit, I so fed up I asked her can give me black and white to say they never receive and she say for phone enquiry everything is verbal only, anyway seems like it's NUH side cock up.

So I emailed NUH again and told the guy what the CPF lady told me, then he told me they resubmitted the claim on 28 Jul, what the fish, so now I say I want to complain, I demand him to tell me how come my wife discharged on 26 May, only on 10 Jun then they submit the claim, never mind, how come on 28 Jul resubmit, must be something cock up somewhere, worse thing is they waited more than one month to realize something cock up and then they resubmit, all the while I waiting like an idiot.

He also never tell me when I can receive the bill, and tell me to wait again, na beh, wait how long, one more month? 6 months? 1 year? From 26 May discharge until now already more than 2 months, don't they have any performance indicator, how can wait 2 months still never send out the bill, never collect payment is ok? Wah lau, if I never ask then how, who knows 1 year later still never collect payment and send out the bill.

4 comments:

mr lee said...

I guess it's challenging to be nice when these things (and rightfully so) can piss off someone greatly

marrythaigirlsingapore said...

If they informed me earlier to say that something went wrong, sorry about it, will resubmit then it's a different story, but they wait until so long and only after I go call CPF board to find out for myself then they tell me, that is unacceptable.

mr lee said...

What do you think would be appropriate restitution?

marrythaigirlsingapore said...

What they can do now is to expedite the process, if they resubmitted on 28 Jul, there must be some way they can make it faster, like raising an urgent request to CPF board, but I don't know about their process because at this point of time it's bewildering to know that they can screw up something so simple.