24 January 2013

ICA FAQ - Appeal for Visit Pass (for long term stay)

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1. How can I appeal if the application is not approved? Do I have to fill up any form(s)?

You may appeal in writing. No verbal appeal will be accepted. When writing in, please indicate applicant's full particulars (i.e. name, date of birth and Foreign Identification Number) and our file reference number in the letter.
You do not have to fill up any form if you are sending your appeal letter via post, email or through our Information Counter. However, if you wish to obtain a queue ticket to submit by hand at our counters, you will then be required to fill up an application Form 14 and attach your appeal letter together.

2. What should I write in my appeal letter?

You may include any information that you deem relevant in supporting your appeal for the pass that you wish to apply for (e.g. relate your needs to the application) and enclose any additional supporting documents that you think might be beneficial in justifying your case.

3. How long does it take to process the appeal?

The processing time is approximately 4-8 weeks depending on the complexity of the case. Your sponsor will be notified of the outcome via post once the appeal is finalised. Please note that there is no guarantee that your appeal will be successful. All applications are subjected to our officers' assessment based on our existing policies, guidelines. Any reason of rejection/approval is to our discretion.

4. If my appeal is rejected, can I appeal again?

If your appeal is rejected, you may submit another appeal when there are additional information or documents to be furnished.

5. Will I be allowed to remain in Singapore while the appeal is being considered?

All application for extension of stay is subject to approval. This office is not obliged to grant any extension of stay to the applicant while the appeal is being considered.

6. What should I do if I do not hear from you after 6 weeks?

As your appeal is taken very seriously, we need time to review your case. Please do not call this office to check on the outcome of your appeal within the normal processing time. Your local sponsor will be informed of the outcome by post as soon as we have finalised your case. You may call us at 63916100 if there is no result after 6 weeks.

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