Collected My Passport Today at ICA via iCollect
Recently I submitted a passport renewal because it is going to expire soon, they deducted $70 from my bank account after I dropped it into the collection box at ICA building. A few days later, I checked online and found that it is ready for collection, I choose the iCollect mode, I think it is a new self-collect service and I set the collection date as today. So I went to ICA level 1 eLobby, the iCollect section is very obvious, it's like a spaceship with two counters, quite futuristic looking. I went to the counter, there's nobody there, well, it's self-collect, so anyway I touched the screen to start the procedure, there were videos for each step telling me what to do, scan my NRIC, scan my thumbprint, scan my old passport, scan my face (facial verification), all done by myself, then it dispensed my new passport, it's like a vending machine! The whole process probably took less than 3 minutes, I think it's very efficient, impressive.