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Showing posts with the label Aircon

This Gain City Really Cannot Make it

Yesterday they came to fix my aircon gas leak problem, we waited one month just for that, their customer service staff and their technician promised it'll all be fixed once and for all, guess what, yeah we did enjoy ONE night of cooling and tonight, it's not cold again. WOW. So what are they going to say now, they came up with all sorts of excuse to delay the servicing and when the time comes, they didn't really fix it, I thought they said they will order spare part, yesterday they only did welding, what the heck? If anyone reading this is thinking of buying from Gain City, well, we did enjoy coolness for almost two years, but unfortunately it had to break down, and when it breaks down, the after sales support felt like non-existent, yeah they do answer your calls, respond to your mail, but they just cannot fix the problem. So if you want to buy, you better pray hard it doesn't break down. Now I'm going to look at the servicing agreement and see what I c
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So Gain City Came Today to Fix My Aircon

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And they didn't really fix it. They did a check, opened up the blowers, compressors, did some testing and found that there is a faulty part in the compressor and they have to order that part before they can fix my aircon. Sigh, and I thought I can enjoy my aircon tonight, and the weather looks hot now, I hope it rains later. Update: Yes! It's going to rain, and looks like one heavy downpour! Dark Sky
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My Aircon is Not Working Again!

Oh great, it's not cold again, so it completely went down on 12 May, and then they fixed it on 21 May by topping up the gas, they did say it was an interim measure and they would arrange another visit to determine the location of the gas leak because they did not have the equipment nor spare part, and they did call the next day to arrange for a visit, which is supposed to be this coming Friday, 31 May. Now I have to get them to come and top up the gas again. Sigh, so troublesome, why can't they just quickly fix the problem once and for all. I really hope they can eradicate the problem this coming Friday, they better bring along their whatever equipment and spare part, how can their service staff go to customer site without equipment and spare part, don't get it, I thought they have a van. Gain City, thank you, while I appreciate you for selling me the aircon at discount price coupled with some freebies, but your support is slow, I hope you improve on this or you'll
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Things to Consider When Buying Aircon

After going through that gruelling 9 nights without aircon, it kept me thinking about my next aircon purchase. I'm definitely not going to buy from Gain City, reason being they did not run the pipes properly for me resulting in a gas leak. Even though it took about 1 year 10 months to be completely drained of gas resulting in that last failure, it's still not acceptable. My colleague is using Daikin aircon, everything from installation to maintenance was done by the company and in his 3 years of usage, there was only one breakdown and it was due to a known bug in the compressor's motherboard, and of course it was replaced with no cost. And it took 9 days for them to come down here to fix my problem, that's too long, I appreciate the fact that they fixed the problem but it's just too much. I'll probably buy Daikin, my colleague seems like a happy user, and my China colleagues keep telling me Daikin is the most expensive brand of aircon in China, probably becaus
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My Aircon is Finally Working Again!

Let's recap, it all started on 11 May when I noticed that it wasn't cold and I had to switch it off and on again for it to work but that didn't last long. The following night, there's no cold air coming from the unit, not even the one in my parents room. We also tried switching on the one in our living room but it's not cold as well. By the way, we are running a Sharp system 3 inverter setup. So I told my mom to call Gain City because we bought everything from them; from running of cables to installation. Unfortunately, they were fully booked until today, and luckily, the guy who came today managed to solve our problem, but not entirely. Initially he suggested to clean the aircon as he suspected it might be due to dirt and mold but my mom told him that we cleaned the unit only recently, actually it was cleaned about 6 months ago but anyway, we are sure it's not due to dirt because for the unit in our living room, I think we switched it on no more than 3 time
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