Starhub Cable TV Bill Problem Again

Last month I was charged S$4.50 before GST for this KaraOK! Day Pass, I called Starhub and it ended up as if me or my family member accidentally subscribed for it, ok, I followed their advise and put on a Purchase Lock to prevent such accident in future, and the guy waived the charge for me saying they can only do it one time. I don't watch the cable TV, only my parents watch it, I checked with them and they said they are sure they didn't press anything funny, they are well aware that for things that need payment, there will be a price tag on the screen so they won't go and press it.

Today I received my bill and they did waive the charge for me, but to my surprise, they charged me for the same thing again, what the heck, so I called them, I told them I have the Purchase Lock enabled so how can anyone purchase anything, the guy put me on hold and came back after a while, this time he told me I also need to put a Parental Lock to block the KaraOK! channel 888, and he said he will waive it one last time for me. So this time, I blocked all the channels with the word "demand" including the stupid karaoke channel and changed the pin number. I also checked the Purchase Lock is actually still on so I think nobody messed with it, I don't think my parents know where to remove the lock.

We'll see, now I have all the locks on, and if the stupid KaraOK! appears again on my October bill, wah, then must be done by ghost.

Comments

Anonymous said…
but past Hungry Ghost month already mah.
06 December, 2013 15:58
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