NUH Billing Cock Up
Last post.
Today I called CPF board again, the lady told me to hold on while she check with the healthcare department, so after a while, she told me according the lady at healthcare, she say they didn't receive my claim from NUH! Wow, super shocking, and then she told me to inform NUH to resubmit, I so fed up I asked her can give me black and white to say they never receive and she say for phone enquiry everything is verbal only, anyway seems like it's NUH side cock up.
So I emailed NUH again and told the guy what the CPF lady told me, then he told me they resubmitted the claim on 28 Jul, what the fish, so now I say I want to complain, I demand him to tell me how come my wife discharged on 26 May, only on 10 Jun then they submit the claim, never mind, how come on 28 Jul resubmit, must be something cock up somewhere, worse thing is they waited more than one month to realize something cock up and then they resubmit, all the while I waiting like an idiot.
He also never tell me when I can receive the bill, and tell me to wait again, na beh, wait how long, one more month? 6 months? 1 year? From 26 May discharge until now already more than 2 months, don't they have any performance indicator, how can wait 2 months still never send out the bill, never collect payment is ok? Wah lau, if I never ask then how, who knows 1 year later still never collect payment and send out the bill.
Today I called CPF board again, the lady told me to hold on while she check with the healthcare department, so after a while, she told me according the lady at healthcare, she say they didn't receive my claim from NUH! Wow, super shocking, and then she told me to inform NUH to resubmit, I so fed up I asked her can give me black and white to say they never receive and she say for phone enquiry everything is verbal only, anyway seems like it's NUH side cock up.
So I emailed NUH again and told the guy what the CPF lady told me, then he told me they resubmitted the claim on 28 Jul, what the fish, so now I say I want to complain, I demand him to tell me how come my wife discharged on 26 May, only on 10 Jun then they submit the claim, never mind, how come on 28 Jul resubmit, must be something cock up somewhere, worse thing is they waited more than one month to realize something cock up and then they resubmit, all the while I waiting like an idiot.
He also never tell me when I can receive the bill, and tell me to wait again, na beh, wait how long, one more month? 6 months? 1 year? From 26 May discharge until now already more than 2 months, don't they have any performance indicator, how can wait 2 months still never send out the bill, never collect payment is ok? Wah lau, if I never ask then how, who knows 1 year later still never collect payment and send out the bill.
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