Collected Daughter's Passport

I booked an appointment at 11 AM to collect at ICA, need to bring the pink card which they mailed to me, my NRIC and baby's original birth certificate. We reached early and registered around 10.35 AM, we were called at around 11 AM, the whole process took less than 5 minutes and at 11.05 AM we were done, but there is a massive crowd, I think holiday season so a lot of people renewing their passports, lucky we have appointment or else if we walk-in I think have to wait a few hours, so moral of the story is always book appointment before collecting passport.

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